Quality Control

At Men’s Wig Gallery, quality is not an afterthought — it is a core part of our process.
Every hair system we sell is carefully inspected to ensure it meets our standards for realism, comfort, and craftsmanship.

Why Quality Control Matters

Men’s hair systems are personal, detail-sensitive products.
Even small inconsistencies in colour, density, or construction can affect how natural a piece looks and feels.

That’s why we do not ship products blindly.

Every order goes through a dedicated quality control process before it reaches you.

Our Quality Control Process

1. Supplier Selection

We work only with trusted manufacturers that specialise in premium human-hair hair systems. Materials, base construction, and craftsmanship are evaluated before any product is approved for sale.

2. Pre-Dispatch Inspection

Before your order is shipped to you, it is inspected for:

  • Hair quality and texture consistency
  • Density and overall appearance
  • Base integrity and construction
  • Obvious defects or damage
  • Order accuracy (model, size, colour, density)

This step helps ensure the product you receive matches what you ordered.

3. Packaging & Preparation

After inspection, your hair system is carefully prepared for shipment:

  • Secure, protective packaging
  • Discreet outer packaging
  • Accessories included where applicable

We take care to ensure the product arrives in clean, presentable condition.

Why This May Affect Delivery Time

Because we perform quality checks before dispatch, orders typically require additional preparation time.

  • Processing & inspection: 7–10 business days
  • Shipping within Australia: 2–5 business days

This process allows us to catch issues early — before they become problems for you.

What Quality Control Does (and Does Not) Cover

What we check:

  • Visible defects
  • Incorrect specifications
  • Structural or material issues

What quality control cannot guarantee:

  • Individual perception of colour under different lighting
  • Styling preferences
  • Results after cutting, colouring, or wearing

Hair systems are handcrafted products, and minor variations are natural.

If There Is an Issue

If you believe there is a quality-related issue with your order, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will assess the matter and assist according to our Returns & Refund Policy.

Our Commitment

Quality control is part of our commitment to:

  • Deliver consistent, reliable products
  • Reduce unnecessary returns
  • Protect customer hygiene and safety
  • Maintain trust with every order

We believe taking the time to inspect each piece is essential to delivering a premium experience.

If you have any questions about our quality control process, please contact us at
info@menswiggallery.com.au