Shipping policy
At Men’s Wig Gallery, we take great care to ensure your order is prepared, inspected, and delivered safely. Please review the information below for details on preparation times, shipping options, and what to expect after placing an order.
⬡ Preparation & Quality Control
Most of our hair systems and wigs are prepared to order. After you place an order, your product is sourced from our manufacturing partner and delivered to our Australian facility for quality inspection, hygiene checks, and careful preparation before dispatch.
Preparation Timeframes:
- Hair systems: approximately 3–5 business days
- Accessories (tapes, adhesives, removers): Within 24 hours
This preparation process ensures each item meets our quality and hygiene standards before being shipped to you
⬡ Domestic Shipping (Within Australia)
We offer FREE Australia Post Express Delivery on every Australian order. There is no minimum spend and no hidden shipping charges.
Express Shipping
- Cost: Free Express Delivery Australia-wide on Every Order
- Estimated delivery: 1–3 business days after dispatch
Delivery timeframes begin after your order has been dispatched, not from the date the order is placed. All delivery times are estimates only and are not guaranteed.
⬡ International Shipping
We currently ship to selected countries including New Zealand, USA, UK, and Canada.
- Shipping Cost: Calculated at checkout based on destination and order weight.
- Estimated Delivery: 7–21 business days depending on destination
International delivery timeframes begin after dispatch from Australia, following product preparation and quality inspection.
Any customs duties, taxes or import fees imposed by your local authorities are the responsibility of the customer. We are unable to estimate or refund these charges.
⬡ Products Subject to Transport Regulations
Some liquid products, including adhesives, adhesive removers and certain hair care products, may be subject to transport regulations imposed by postal services, courier companies or destination countries.
To comply with these requirements, we may:
- Ship eligible items in separate consignments;
- Use an alternative approved shipping service where required; or
- Apply a different delivery method for specific products or destinations.
Where an order needs to be divided into multiple parcels for transport compliance, there is no additional shipping charge to the customer.
If these requirements affect your order, we will notify you by email and provide tracking details for each shipment.
⬡ Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
If you have not received tracking details within 3 business days after dispatch, please contact us at: info@menswiggallery.com.au
⬡ Delivery Delays
While we aim to deliver orders as efficiently as possible, delays may occur due to factors beyond our reasonable control, including:
- Remote or regional locations
- Public holidays or extreme weather
- Customs inspections (for international orders)
- Courier or supply chain disruptions
Once an order has been dispatched, delivery timelines are subject to the carrier. Shipping delays alone do not constitute a fault under Australian Consumer Law.
⬡ Lost, Stolen, or Damaged Parcels
We pack all orders carefully to minimise the risk of damage during transit.
If your parcel arrives damaged or is lost in transit, please contact us as soon as possible at info@menswiggallery.com.au, including your order number and any relevant photos.
Once a parcel is marked as delivered by the courier to the address provided at checkout, responsibility for the parcel passes to the customer. We are not responsible for parcels lost or stolen after delivery.
For added security, we recommend shipping to a secure address or selecting signature on delivery where available.
⬡ Questions About Shipping?
We’re always happy to help.
Contact Us:
- Email: info@menswiggallery.com.au
- Mailing Address: P.O. Box 6168 Cromer, 3193 VIC, Australia